Customer Service

Our Seaport Branch is open by appointment only. Please call 617-439-3118 to schedule. If you need to drop off a loan payment, please visit the second floor. As part of the city of Boston’s COVID-19 restrictions, a face covering must be worn at all times.

Phone

800.242.0272

Fax

617.830.8555

Mail

PO Box 55063, Boston, MA 02205-5063

Debit Card Activation/Reset PIN

866.392.9952

Report Lost or Stolen Debit Card

888.849.6046

Telephone Banking

800.434.0330

Support Hours

Phone & Live Chat

Mon – Fri: 8:30 AM – 12:00 AM ET
Sat – Sun: 8:00 AM – 8:00 PM ET

Social Media

Mon – Fri: 8:30 AM – 8:00 PM ET

Full Service ATMs

One Harbor Street
Boston, MA 02210

750 Dorchester Ave
Boston, MA 02125

Withdrawal-Only ATMs

One Design Center Place
Boston, MA 02210

88 Black Falcon Ave
Boston, MA 02210

Non-Radius ATMs

We are a member of two nationwide surcharge-free ATM networks: MoneyPass® and SUM^SM. You can use your Radius debit and ATM cards at any of the more than 20,000 ATMs without incurring an ATM surcharge.

Find an in-network ATM

Find a MoneyPass ATM

Find a SUM ATM

Need to make a deposit?

MoneyPass Deposit Taking ATMs

NYCE Shared Deposit ATMs

Interested in accessing ATMs worldwide for free?

Learn about our ATM Fee Rebate program