Contact Us

Customer Service

  • Customer Service

    • Our Seaport Branch is open by appointment only. Please call 617-439-3118 to schedule. If you need to drop off a loan payment, please visit the second floor. As part of the city of Boston’s COVID-19 restrictions, a face covering must be worn at all times.
      Phone

      800.242.0272

      Fax

      617.830.8555

      Mail

      PO Box 55063, Boston, MA 02205-5063

      Debit Card Activation/Reset PIN

      866.392.9952

      Report Lost or Stolen Debit Card

      888.849.6046

      Telephone Banking

      800.434.0330

    • In observance of the Thanksgiving holiday, Customer Service will be available until 5:00 PM ET on Wednesday 11/25, and we will be closed on Thursday, 11/26/2020.

      Support Hours

      Phone & Live Chat

      Mon – Fri: 8:30 AM – 12:00 AM ET
      Sat – Sun: 8:00 AM – 8:00 PM ET

      Social Media

      Mon – Fri: 8:30 AM – 8:00 PM ET

  • ATM Locations

    • Full Service ATMs

      One Harbor Street
      Boston, MA 02210

      750 Dorchester Ave
      Boston, MA 02125

      Withdrawal-Only ATMs

      One Design Center Place
      Boston, MA 02210

      88 Black Falcon Ave
      Boston, MA 02210

      Non-Radius ATMs

      We are a member of two nationwide surcharge-free ATM networks: MoneyPass® and SUMSM. You can use your Radius Bank debit and ATM cards at any of the more than 20,000 ATMs without incurring an ATM surcharge.